Refund & Return Policy

Cancellations

You can cancel an order from your order detail page as long as it hasn't shipped yet (status "Pending" or "Processing"). If you paid online, we initiate a refund to your original payment method automatically.

Returns

If your order arrives damaged, incorrect, or not as described, request a return from your order page within 7 days of delivery. Include the reason and any details — our team reviews requests within 1-2 business days.

• Approved returns are picked up or can be shipped back at our cost.
• Perishable food items (spices, dals, oils) are only eligible for return if damaged, defective, or incorrect — not for change of mind, for food-safety reasons.
• Once received and inspected, refunds are processed within 5-7 business days.

Refund Method

Refunds for online payments are credited back to the original card/UPI/bank account via Razorpay. Cash on Delivery orders are refunded via bank transfer — we'll ask for your account details.

Questions

Reach out via our Contact page and we'll help sort it out.